Félix López shares how they defined and created their on-call process and their core principles.

Frequently on-call implementations are a controversial topic due to the fact that you might be asking people to work on weekends, Tinybird seems to have created a sustainable process to make it as less painful as possible.

The On-call process is a touchy subject for a SaaS company. On the one hand, you must have it, because your prod server always seems to go down at 2 a.m. on a Saturday. On the other hand, it places a heavy burden on those who must be on call, especially at a small company likeTinybird, where I currently head the engineering team.

I have actively participated in creating the on-call process in three different companies. Two of them worked very well, while the other didn’t. Here, I’m sharing what I’ve learned about making on call successful.